Knowledge Base

Search our articles or browse below

Email Template Builder – Token Not Valid

Since the V4.0.0 update of our email template builder, now the export doesn’t work with the Envato Market purchase codes anymore, it works through tokens. Here’s what you have to do:

1. Log into the builder

This step is simple, you simply hit the “Log In” button and choose from the many options we offer for logging in.

2.Get to know your username

To find out what your username is, you have 2 options: You either go to the My Account area of the sidebar and grab it from the top left of the screen, or push the purple button to reveal your username.

Get your username

After you get your username, you must now click the “generate token” button, which will take you to a page where you’ll have to log-in with Envato so you can confirm your purchase. It’s a quick 2-step process.

Sign in with Envato

Click Sign In, and then Allow to allow us to check the details of your purchase. Please note, we’re only taking the bare minimum information we need to validate your purchase, as you can see from the screenshot and the page you’ll log-in on.

BigBangThemes Product Register

Next up, you’ll need to choose the item you want a token for (in case you’ve bought more than 1 item from us)

Generate Product Key

Insert your username, hit “generate” and then you’ll get a brand new token which will allow you to export items. This only needs to be done once though, so you won’t be forced to grab your purchase code all the time anymore, and we can make sure that only one user is using our template, where before we were seeing our templates used by multiple users with the same purchase code.

Product Key For Builder Theme

Please don’t hesitate to reach out to us if you need any more help. We’ll be happy to offer support through our contact page.

Was this article helpful?

No 0
Still looking for help? Contact our amazing support team!