What does each ticket status mean in TicketLab?

In our Agent Dashboard, we have a few status fields for client tickets, each with a special function. All pending tickets. - In this section all pending tickets are shown from all support people. A pending ticket is one that has been updated by the agent and is waiting for a client reply. My pending tickets - In this section, you will be able to

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How to Integrate Trello in TicketLab?

The first step to integrate Trello is to activate the BBT Trello API plugin. Next, insert our Trello API and Token to validate our Trello account. After Trello validation, we can create a Trello card going to the Trello Widget on ticket pages. Choose the correct board you want to publish the task to: Select a member to assign this to

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Does TicketLab assign unique ticket ID's?

Does TicketLab assign unique ticket ID’s?

The answer is definitely  Yes! When you submit a ticket, it automatically gets an ID number, for example, #75, the next ticket will get #76 and so on. If you want to delete or close this ticket, for example, the ticket with ID #75, then this id number will not be used by another ticket ever again. Every ticket gets a unique ID, from 1 to how many

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TicketLab – Private Tickets Explained

When a user/client submits a ticket in the Client Dashboard, below the content box he can find a checkbox with this message - "Make this topic private?" If the user enables this checkbox the message will be private, and he will be only one who can see anything about the ticket, from the Subject to the content and link. When the client submits a

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How does the TicketLab support ticket system work?

This is a question we've received in several different formats from clients wanting to know if the theme is a complete system or needs any sort of add-ons/plugins/subscriptions. In short - TicketLab is an end-2-end wordpress help desk and ticketing system. It does not need any extra plugins or addons other than what comes included for free in the

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Does TicketLab require Zendesk or other paid services?

Ticketlab is a 100% end-2-end WordPress ticketing theme. In order to successfully install activate and run the theme on your domain you don't need anything except for what is already included for free within the theme's package. This is not a complementary theme, it's a product that will allow you to create a standalone ticket system. It does not need

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How to add more social links to Ticketlab?

In this article we're going to show you how to add more social links of your choice to TicketLab's header. In the Header.php file of your Ticketlab theme please find the line 31 which says: In order to add a new social link please follow the example below. For example if we want to add Vimeo Url our header.php would look like this: Please

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TicketLab - Setting up the Client and Agent Dashboards

TicketLab – Setting up the Client and Agent Dashboards

The client and agent dashboards are easily to set-up and only require a couple of steps. First you need to create two new pages, and then for each of the pages you need to choose the "agent dashboard" or "client dashboard" page templates. Agent Dashboard Tips it's only available for users with "Keymaster" and "Moderator" forum access level. only

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