The answer is definitely Yes! When you submit a ticket, it automatically gets an ID number, for example, #75, the next ticket will get #76 and so on. If you want to delete or close this ticket, for example, the ticket with ID #75, then this id number will not be used by another ticket ever again. Every ticket gets a unique ID, from 1 to how many
When a user/client submits a ticket in the Client Dashboard, below the content box he can find a checkbox with this message - "Make this topic private?" If the user enables this checkbox the message will be private, and he will be only one who can see anything about the ticket, from the Subject to the content and link. When the client submits a
This is a question we've received in several different formats from clients wanting to know if the theme is a complete system or needs any sort of add-ons/plugins/subscriptions. In short - TicketLab is an end-2-end wordpress help desk and ticketing system. It does not need any extra plugins or addons other than what comes included for free in the
Ticketlab is a 100% end-2-end WordPress ticketing theme. In order to successfully install activate and run the theme on your domain you don't need anything except for what is already included for free within the theme's package. This is not a complementary theme, it's a product that will allow you to create a standalone ticket system. It does not need
In this article we're going to show you how to add more social links of your choice to TicketLab's header. In the Header.php file of your Ticketlab theme please find the line 31 which says: In order to add a new social link please follow the example below. For example if we want to add Vimeo Url our header.php would look like this: Please
The client and agent dashboards are easily to set-up and only require a couple of steps. First you need to create two new pages, and then for each of the pages you need to choose the "agent dashboard" or "client dashboard" page templates. Agent Dashboard Tips it's only available for users with "Keymaster" and "Moderator" forum access level. only
Ticketlab comes with a really great feature which allows existing or future Zendesk clients to sync their website-based tickets with Zendesk. This comes as a really useful features for both types of clients - those who are already using Zendesk as well as those who are not using it yet. Basically our wordpress ticket system allows you to have a complete
Registering your new WordPress theme with your domain. Why and How. Let's start with the Why. First of all it's very important for you to be kept in sync with the latest product updates. Web security is an extremely important element in our days, and you definitely shouldn't ignore it. You might think you have nothing to lose, but if a hacker gets access
