How does the TicketLab support ticket system work?

This is a question we've received in several different formats from clients wanting to know if the theme is a complete system or needs any sort of add-ons/plugins/subscriptions. In short - TicketLab is an end-2-end wordpress help desk and ticketing system. It does not need any extra plugins or addons other than what comes included for free in the

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Does TicketLab require Zendesk or other paid services?

Ticketlab is a 100% end-2-end WordPress ticketing theme. In order to successfully install activate and run the theme on your domain you don't need anything except for what is already included for free within the theme's package. This is not a complementary theme, it's a product that will allow you to create a standalone ticket system. It does not need

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How to add more social links to Ticketlab?

In this article we're going to show you how to add more social links of your choice to TicketLab's header. In the Header.php file of your Ticketlab theme please find the line 31 which says: In order to add new social link please follow the example below. For example if we want to add Vimeo Url our header.php would look like this: Please

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TicketLab – Setting up the Client and Agent Dashboards

The client and agent dashboards are easily to set-up and only require a couple of steps. First you need to create two new pages, and then for each of the pages you need to choose the "agent dashboard" or "client dashboard" page templates. Agent Dashboard Tips it's only available for users with "Keymaster" and "Moderator" forum access level. only

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How does the Zendesk integration work?

Ticketlab comes with a really great feature which allows existing or future Zendesk clients to sync their website-based tickets with Zendesk. This comes as a really useful features for both types of clients - those who are already using Zendesk as well as those who are not using it yet. Basically our wordpress ticket system allows you to have a complete

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How to register a product key

Registering your new WordPress theme with your domain. Why and How. Let's start with the Why. First of all it's very important for you to be kept in sync with the latest product updates. Web security is an extremely important element in our days, and you definitely shouldn't ignore it. You might think you have nothing to lose, but if a hacker gets access

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VSDOCS – Testimonials Shortcode Explained

The testimonial shortcode allows you to present messages and feedback left from your clients in two formats. All you need to do is to select the format you like and enter the message, the author image and style them with the selectors included in the

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