TicketLab - WordPress Ticket system and Helpdesk theme


The only WordPress Knowledge Base theme that helps you build a complete customer support solution.
No extra Plugins needed. No hidden fees. Satisfaction Guaranteed.

Create & manage tickets with our support ticketing system.

End-2-End WordPress ticket system.
View Demo

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trusted by 10500+ satisfied clients
CREATED BY AN envato Elite Author

Unclutter your customer support workflow. Integrate your theme with Trello and Github with just a
couple of clicks! Manage, update, assign or prioritize tickets from your own website. End-2-end WordPress ticket theme.

  • Manage, prioritize & Assign tickets

    Handle your tickets from one single and user friendly dashboard. Add priority labels to your tickets and see usefull statistics such as unsolved or new tickets. Assigning agents to tickets is now easyer and
    more intuitive than ever before.
  • All in one solution. No WordPress support ticket plugin needed.

    Send support tickets to Trello

    Simplify your team communication by adding tickets with bug reports, suggestions and improvements directly to your Trello boards. The perfect sync between your support and engineering teams.
  • online documentation template wordpress knowledge base

    Send bug reports to GitHub

    Sending bug reports shouldn’t be a hassle. Collaborating with your developers is now easy and fast. Send tickets with bug reports directly to Github.
  • WordPress forum theme

    Build a self-help Community Forum

    Encourage people to answer each other’s questions about your product with a WordPress forum theme and cut down the time spent on support. A strong community will also persuade more leads to convert into active clients.
  • WordPress wiki theme

    Create pages with Visual Composer

    Modify and build pages without writing a single line of code. Everything is drag - drop and intuitive. Get your site live within minutes.


  • BBPress - Zendesk Compatibility

    Create the perfect sync between your WordPress wiki theme and Zendesk tickets. The perfect balance between having a forum and a private support ticket system.
  • Ticket Management System

    Manage your tickets from your own website. Mark the tickets as Open / Pending / Solved or Closed and start providing awesome support right from your site.
  • Private and Public Tickets

    You, your moderators, or your clients can choose between Private and Public Tickets, giving your clients the confidence to ask for your help.
  • NextGen Ticketing System

    Our Next Generation complete ticketing WordPress system, TicketLab enables you to manage your knowledge base and support tickets all from your own website.
  • Envato Market Code Checker

    You can now get clear insights on your clients’ purchases with this pre-built purchase code checker.
  • Multilingual

    We know how important providing multilingual support is. That's why we already include 6 translations: English, Spanish, French, Russian, Serbian, Romanian.
  • Multilanguage Ready: WPML

    Want to showcase the same knowledge base articles in multiple languages? That's great because TicketLab is compatible with WPML and PolyLang.
  • Drag and Drop Builder

    Completely Drag & Drop Ready. Don't worry about the strains of building the site. You'll be able to use Visual Composer and your site will be ready in a gif.
  • SEO Optimized

    Our documentation template is SEO optimized out of the box and ready for your clients to start finding answers to their questions online the second you publish them.
  • Knowledge base Feedback

    Know exactly how good your WordPress knowledge base articles are. Get insights from clients on whether an article is helpful or not, and find out what you can improve.
  • Zendesk

    Complete sync between your site and Zendesk account. Update tickets from either location and see changes in both. Perfect workflow between forum and ticketing system.
  • Facebook / Twitter Login

    Allow your clients to easily login or register with only one click using Facebook or Twitter. The regular register option is there too for those who need it.


Our work after launching TicketLab is barely getting started. We're already working on a whole bunch of amazing and exciting features which we're going to announce as soon as they're ready. Have a look at the exciting features we're currently working on, and head over to the bottom of the page to vote for other features to be added.

Estimated Release Version 1.2.0

Search Analytics (get insights on what clients search for)

January 15, 2018
Concept Design HTML WordPress Testing
Just Released! - Version 1.1.4

Email - Notifications & Ticket Creation
(create tickets via emails to designed addresses, get automated notifications & updates)

Released - July 8th, 2018
Concept Design HTML WordPress Testing
Version 1.0.5

Assign, Prioritize (manage your tickets better, assign multiple moderators)

Released - August 22nd, 2017
Concept Design HTML WordPress Testing
Version 1.0.3

Client & Agent Dashboards (custom tailored agent and client dashboards)

Released - May 23rd, 2017
Concept Design HTML WordPress Testing
Version 1.0.2

WooCommerce Subscriptions (charge clients for tickets, or monthly subscriptions)

Released - May 13th, 2017
Concept Design HTML WordPress Testing

One time fee. Amazing value for money.

ONLY $59
        BUY NOW        

TicketLab is the only complete WordPress ticket system theme and ticketing system available online.

You can now build a complete support solution within your own site and improve client conversion rates.

Complete Built-in Ticketing System.

Now you can manage tickets and roles from your own site. Assign tickets to moderators, mark them as public or private and truly take client support to the next level. Worried about prioritization? We included ticket priorities too! You don't need any WordPress ticket plugin, it's all built in.

knowledge base wordpress

One of a kind Complete Zendesk Integration.

The only back-compatible WordPress customer service theme integrated with Zendesk. You can update tickets available on your website from a Zendesk interface, and vice-versa. Zendesk and your help desk template will be in complete sync.

WordPress ticket plugin


Is your bug reporting process a bit slow? Easily report bugs with a 1 click Github Issue creation. Import everything from titles, descriptions and attachments into Github with the touch of a single button. Easier than ever before to log issues reported by your clients.

WordPress support theme

Easily log in with facebook or twitter. Check it out!

Try Now!

COMPLETE online documentation template INTEGRATION

Make bug fixing easier with our great Trello integration. Import issue titles descriptions and attachments into Trello Cards, assign moderators and due dates and improve the whole bug fixing process for your company.

WordPress ticket system
Compatible with the popular WordPress Plugin WPML.


Not only is Ticketlab translation ready with included .mo and .po files, but we have already translated it into 5 languages. Stay tuned, more to come!

With TicketLab, you decide what we develop next!

One of the great things with TicketLab is that you get to have a say about what features we develop next.
You will, of course need to purchase the theme in order to register a vote. This way we'll be able
to focus on what you really need.

Bug Reporting via Asana

Asana is one of the best project management app available online. One of the projects we have lined up would be developing a 1-click issue reporting for Asana.

Just like Trello or Github, your moderators will be able to create an Asana task with the click of one button reporting an issue found by a client. This will be a perfect bridge between issue reporting and bug fixing.


Live Chat Plugin

Care for a built-in live chat plugin? We plan on building a plugin which will allow you to interact with your clients directly from the website's interface. They'll be able to chat with you using a pop-up from the your own website through our versatile WordPress ticketing system.

Save up on other plugins like Zopim which can easily escalate your expenses in case you see a growth in clients. This will be a perfect solution for your all in one knowledge base and support website.

Responsive design help desk theme

The Next Generation Knowledge Base Solution.

Take client support into the 21st century with a great ticketing WordPress theme backed up by a thorough top notch knowledge base.

  • Easily integrate your live chat widget in just a few clicks;
  • Fully responsive & optimized for instant solution finding. Your clients will easily find answers to their questions;
  • Allow your clients to login instantly via twitter, facebook or WordPress;
  • Categorize your knowledge base for ease of access;
  • Easily change styles, colors and fonts;
  • Complete ticketing system built-in;
  • Instant search functionality.

Create & manage tickets with our ultimate knowledge base solution and ticketing system.